Privacy Policy

Chacha Mart Private Limited is incorporated on this twenty-eighth of July two thousand twenty under the Companies Act,2013(18 of 2013), and that the company is limited by shares.

The privacy policy provides you the information about how the company saves your details and how we use them. We respect your privacy and the values that you have shown to this company, just for the improvement of the services that we are giving you, some of your details are necessary to save.

It is advised to the consumers of the app/website that they should read our terms and conditions and the privacy policy. If anyone does not agree with our terms and conditions then please don’t use this app/website.

In near future, it may change time by time and recommended you to check it periodically.

information may be collected from you

 We may automatically collect your personal information so that we can provide you better delivery services, offers, and suggestions of certain things which may you like. We collect your information such as name, last name, e-mail address, phone number, and the pages you visited the most or frequently, this is just to allow you to receive the best quality customer care services. For instance, to provide the latest information that what's new is happening on sites like offers on products and services, on promotions, on related etcetera.


We use Razor pay payment gateway, which is an Indian company and most trusted in terms of privacy protection and quality assurance. Secondly, we use Zoho commerce CSM and inventory system which is safe and secure. we don’t save your credit card/ debit card, bank account numbers on our server. As we all know transaction from the internet is not too safe these-days, to avoid these types of frauds, please don’t share or reveal account/login related information with any person. Inform us by contacting our customer care team if anything suspicious happens.

The site may share links to other websites. As we use Zoho Commerce, this saves customer data like phone number, address, email if you have any objection about this, then don’t use chacha mart. we are not responsible for the privacy practices of any other website that we don’t own, manage, and control.


to correct and change some information

To change your address, phone number, or to correct any information, you have provided, this site allows the customers to do it online.

Cancellation/Refund Policy 

Yes, you can cancel the order within 1hour after the order from the site by contacting our customer support team. We will refund your payment of the canceled order within 2-3 days, it may late in some difficult situation. If the consumer gives a wrong address or phone number to us then your order will automatically be canceled by the team.

If the consumer holds any complaint about the quality of the product or any other complaint about the product in that case he/she can return it on the spot to our delivery captain. In case of online payment, you will get back your money for the returned product within 2-3 days in your bank account.

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